How to manage my event orders / tickets?
Here's a guide to managing your event registration and ticket orders.
- Open your event dashboard and go to the Tickets tab
- Click on the "Orders" tab
- Click on View Details to review the order details and the answers filled during the registration.
- You can filer tickets by:
- Order status ( Completed, Expired, Rejected, etc )
- Ticket Type ( If you add multiple ticket types )
- Or you can click on "Advanced Filter" for more specific search options.
Approve Pending or Cancel Orders
If you choose a ticket or more to "Require Approval", You can approve or cancel orders by following these steps:
- Filter the orders by Order Status and select "Pending Approval" to find all pending orders.
- Click "View Details" on the order you want.
- Click "Approve" or "Cancel" to change the order status.
- You can also resend the confirmation email to the ticket holder by clicking "Re-send Confirmation Email"